Shipping & Delivery

Shipping and Delivery Policy

At Zorjo Graphics, we are committed to providing you with a seamless and efficient shopping experience. Below are the details regarding our shipping and delivery processes, including timelines, fees, and important considerations for digital products.

1. Digital Product Delivery

All products on Zorjo are digital downloads, which means no physical shipping is required. Upon purchase, you will receive instant access to download your products through your account or via email. Here’s what you can expect:

• Instant Access: Once the payment is processed, you’ll be able to download your purchased items immediately. You’ll receive an email confirmation with a download link, or you can access the file(s) through your Zorjo account.
• Download Limit: Products may have a specific number of download attempts or be accessible for a certain time period after purchase. Please download your products promptly.
• File Formats: Make sure your device is compatible with the file format(s) specified for the digital product before purchase, as refunds for file compatibility are generally not available.

2. Delivery Times for Digital Products

Since Zorjo only sells digital goods, there are no physical delivery times. The digital products are typically available immediately upon completing your purchase. In rare cases, it may take up to 15 minutes for the email confirmation or download link to be available due to payment processing delays.

3. Accessing Your Purchased Files

• Account Access: Log in to your Zorjo account to view and download previously purchased products at any time.
• Email Access: In case of any issues accessing your product, check the email associated with your purchase for the download link.

4. Failed or Delayed Downloads

If you encounter any issues with downloading your digital product, please try the following steps:

• Refresh your browser or clear your cache before attempting the download again.
• Ensure you have sufficient storage space and a stable internet connection.

In case of persistent issues, feel free to reach out to our support team at contact@zorjo.com, and we’ll assist you in resolving the issue promptly.

5. Download Restrictions

For security and product integrity, each product may have download limitations:

• Download Limit: You may have a limited number of download attempts for each product.
• Time Limit: Downloads may be accessible only within a specific period after purchase, as indicated in the product description.

6. Cancellation and Refund Policy

Due to the nature of digital products, all sales are final once the download has been initiated. For more details, refer to our Return Policy.

7. Contact Us

If you have further questions regarding the delivery or accessibility of your digital products, our customer support team is here to help. Contact us at contact@zorjo.com, and we’ll respond within 24-48 hours.