Shipping Policy

At Zorjo Graphics, all of our products are digital downloads, meaning that there are no physical items shipped to you. Once your purchase is complete, you will have immediate access to your digital products. Below are the key details of how our digital products are delivered:

Digital Product Delivery

1. Instant Access
   

   Upon successful payment, all digital products will be available for immediate download. A download link will be provided on the order confirmation page, and you will also receive an email with your download link(s). Simply click on the link to access your digital product(s).

2. Delivery Confirmation
   

   After completing the checkout process, you will receive a confirmation email with all the details of your purchase, including the download link(s). Please ensure that the email address provided at checkout is accurate, as this is where the download information will be sent.

3. Download Limitations

   Once purchased, you may be able to download the product multiple times for your personal use. However, sharing your purchase or making it available for public download is strictly prohibited and may result in access to your purchase being revoked.

4. File Formats

   Our digital products are provided in standard file formats such as PDF, PNG, JPEG, MP3, and others, depending on the product category. Please make sure that your device supports these formats before making a purchase.
   
   

Issues with Downloading

1. Failed or Interrupted Downloads

   In case of any issues downloading your purchased product(s), please check your email for a download link. If you still encounter problems, contact our customer support team at support@zorjo.com for assistance. We are here to ensure you have a smooth and enjoyable experience.

2. Expired Links

   If your download link has expired or is no longer accessible, please reach out to us with your order number, and we will assist in providing a new download link if applicable.
   
   

Refunds and Returns

Since all of our products are digital and downloadable, we do not offer refunds or exchanges once a purchase has been made. Please refer to our Refund Policy for more detailed information.

International Purchases

Since our products are digital, we do not charge any international shipping fees or taxes. However, please be aware that your country may have specific digital service tax regulations. It is the responsibility of the customer to check any local tax obligations for digital purchases.

Payment Methods

We accept major credit and debit cards, PayPal, and other online payment methods as available at checkout. Your payment information is processed securely, and we do not store credit card details on our servers.