Return and Refund Policy

At Zorjo Graphics, customer satisfaction is our top priority. We want you to be fully satisfied with your purchase. Since we deal in digital products, we understand that the return and refund process can be unique. Below, we’ve outlined our return policy to ensure transparency and provide you with the best service possible.

Digital Products – No Returns Policy

All the products available for purchase on Zorjo Graphics are digital and are delivered electronically. Due to the nature of digital downloads, we do not accept returns or provide refunds once the files have been downloaded or accessed. This policy is in place because once a digital product is downloaded, there is no way to return it.

Refund Eligibility

While our general policy is that all sales are final, we understand that issues may arise. Refunds will only be granted under the following conditions:

• • Corrupt File or Technical Issue:

    If the digital product is corrupt or defective and cannot be used as intended, we will review the issue and may offer a refund or replacement. You must contact us within 7 days of purchase, providing full details of the issue, including screenshots if possible.

• • Incorrect Product:

    If you received the wrong product (e.g., you purchased a graphic design pack but received an eBook), we will either exchange the incorrect item for the correct one or offer a refund if the correct product is unavailable.

• • Duplicate Purchase:
    In the case of accidentally purchasing the same product twice, please contact our customer service team immediately. We will verify the purchase and issue a refund for the duplicate product.

Please note that any refund request outside these conditions will not be considered.

How to Request a Refund

To request a refund, please follow these steps:

1. 1. Contact Us:

      Send an email to contact@zorjo.com within 7 days of your purchase. Be sure to include your order number, a detailed description of the problem, and any supporting documentation, such as screenshots or error messages.

1. 1. Review Process:

      Our customer support team will review your request within 3 business days. If further information is needed, we will reach out to you for clarification.

1. 1. Resolution:

      If your request meets the eligibility criteria, we will either provide you with a corrected file, a replacement, or a refund. Refunds will be issued to the original payment method used during the purchase and may take 5-10 business days to process, depending on your payment provider.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• • Change of Mind:

    We do not offer refunds if you change your mind after purchasing a product.

• • Incompatibility:

    It is your responsibility to ensure that the digital products are compatible with your software or hardware before making a purchase. We do not offer refunds due to incompatibility issues.

• • Failure to Download:

    We provide clear instructions on how to download purchased products. If you are unable to download the product due to issues on your end (such as lack of internet connectivity, unsupported devices, or third-party software issues), we cannot offer a refund. However, we will assist you in troubleshooting any download issues to the best of our ability.

Customer Support and Assistance

We are committed to ensuring that you have a smooth experience with Zorjo Graphics. If you encounter any issues with your purchase, we encourage you to contact our customer support team before requesting a refund. In many cases, we can help resolve the problem by providing assistance with downloads, offering alternative file formats, or guiding you through troubleshooting steps.

Exceptions and Special Circumstances

In rare cases where exceptions to the return policy may apply (such as during promotional offers or special sales), we will outline these exceptions clearly on the respective product or promotion pages. Please read the terms of these offers carefully.

Updates to the Return Policy

Zorjo Graphics reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review this policy periodically to stay informed of any updates.

By purchasing products from Zorjo Graphics, you agree to our Return and Refund Policy. Thank you for choosing Zorjo Graphics, and we appreciate your understanding regarding our digital product returns.